About
Dynamic and results-driven System Administrator with 9+ years of experience in managing, configuring, and optimizing enterprise IT infrastructure. Expertise in network administration, cloud solutions, and cybersecurity. Known for implementing innovative solutions that reduce downtime and improve efficiency. Strong troubleshooting abilities and a deep understanding of system architectures.
IT System Administrator
I am Senior System administrator With over nine years of hands-on experience in system administration and supporting users with a robust background in managing and optimizing enterprise IT infrastructures, I am well-positioned to excel in the role . My professional journey has equipped me with a deep understanding of both Windows and Linux environments, allowing me to proficiently manage diverse system architectures and ensure optimal performance.
- Birthday: 16 Jan 1989
- Website: mina-sameh-shafik.github.io
- Whatsapp: +2012 03 8090 88
- Phone: +2012 03 8090 88
- City: Cairo, Egypt
- Age: 35
- Degree: Bachelor Management Information Systems
- Email: mina.sameh.333@gmail.com
- Freelance: Available
Skills
Windows Server 80%
Linux Servers 80%
VMware 75%
FortiGate 60%
Proxmox 80%
WordPress/CMS 60%
TrueNas 70%
Pfsense 75%
Bash 55%
Personality
- Problem-Solver: Naturally inclined to diagnose and resolve issues efficiently, whether under pressure or in routine situations.
- Detail-Oriented: Committed to accuracy and thoroughness in system configurations and documentation, minimizing errors and enhancing reliability.
- Team Player: Believes in collaboration and open communication, ensuring that team objectives are met while maintaining a positive work environment.
- Adaptable: Thrives in dynamic environments and quickly adapts to new technologies and evolving industry trends.
- Proactive: Continuously seeks out opportunities to improve systems and processes, preventing issues before they arise.
- Strong Work Ethic: Dedicated and hardworking, with a passion for learning and staying current with industry developments.
- Leadership: Capable of mentoring and guiding junior team members, fostering their growth while ensuring project success.
Resume
I am Senior System administrator With over nine years of hands-on experience in system administration and supporting users with a robust background in managing and optimizing enterprise IT infrastructures, I am well-positioned to excel in the role . My professional journey has equipped me with a deep understanding of both Windows and Linux environments, allowing me to proficiently manage diverse system architectures and ensure optimal performance.
Sumary
Mina Sameh
- Cairo, Egypt
- (2012) 03 8090 88
- mina.sameh.333@gmail.com
Education
Bachelor of Managment Information System
2006 - 2010
Thebes Academy
Professional Experience
Senior System Administrator
Sept 2023 - Aug 2024
Kamena Trade , Giza , Egypt
- Infrastructure Management: Supervised 12+ physical and virtual servers, ensuring uptime and optimizing resource utilization in Linux Server Environment (TrueNAS, NextCloud, Axigen, Zammad, Kasm Workspaces).
- Virtualization: Directed VMware and Proxmox VE environments, optimizing resource allocation and implementing high-availability clusters.
- Network Support: Managed network issues configured PFSence Firewall, DNS, DHCP, and VPN to ensure company's LAN/WAN architecture meets technical requirements.
- Automation: Automated repetitive tasks using Bat scripts, cutting down manual workload and increasing efficiency.
- Patch Management: Regularly updated systems with critical patches, ensuring compliance with security standards, testing Update on a virtual environment to ensure its safety.
- Backup Solutions: Implemented backup solutions and monitored backup integrity, ensuring data recovery in case of failures, Perform check-up for Backup Operations.
- User Training: Conducted training sessions for end-users on best practices for system usage and security.
- User Support: Provide support to end-users, resolving complex technical issues.
- Testing: any newly installed applications to ensure the fulfillment of business requirements, reporting any required modifications/fixes, and evaluating new technology and Software’s.
- Reporting: To the IT manager.
- Documentation: Created and maintained detailed documentation for system configurations, network diagrams, and operational procedures.
IT Manager
Jul 2020 - Aug 2023
Al-Tadamon Elaraby Brokerage , Giza , Egypt
- Infrastructure Management: Ensured uptime and optimized resource utilization in the Windows Server (2003, 2008, 2016), Linux Server Environment (TrueNAS, ESET Protect Server, OpenVPN), and CCTV by managing over 10 physical and virtual servers.
- Network Support: The role involves managing FortiGate UTM configurations, ensuring consistent network connectivity across a company's LAN/WAN infrastructure, and resolving network issues.
- Patch Management: Consistently updated systems with critical upgrades to ensure compliance with security standards.
- Virtualization: involves optimizing resource allocation to ensure consistent network connectivity across a company's LAN/WAN infrastructure using VMware environments.
- User Support: Resolve technical issues by helping end-users.
- Backup Solutions: Executed backup operations and monitored backup integrity to ensure data recovery in the event of failures.
- Evaluating: new technology and software, reporting any necessary modifications or changes, and testing any newly installed applications to ensure that they meet business requirements.
- Reporting: to The Managing Director.
- Documentation: Generated and preserved comprehensive documentation for operational procedures, network diagrams, and system configurations.
IT Technical Support Engineer
Feb 2014 - Jul 2020
Al-Tadamon Elaraby Brokerage , Giza , Egypt
- Infrastructure Management: Monitored servers and applications in the Microsoft environment, ensuring optimal performance across all services.
- Network Support: Ensured consistent network connectivity throughout the company's LAN/WAN infrastructure, addressing technical considerations effectively.
- Antivirus Management: Managed the ESET Antivirus server, checking for the latest updates and compliance with security standards.
- Active Directory Management: Implemented and managed Active Directory to oversee user access and permissions.
- User Support: Provided phone support to customers, troubleshooting and resolving technical issues.
- Backup Solutions: Conducted weekly backup operations, ensuring data integrity and recovery readiness.
- Application Testing: Tested newly installed applications to verify they met business requirements, reporting any necessary modifications.
- Reporting: Generated daily reports on activities and technical issues for the IT Manager.
- Procurement: Ordered replacement printer ink and toners to maintain operational efficiency.
IT Technical Support Engineer
Apr 2011 - Jan 2014
Jelecom Egypt , Cairo , Egypt
- Technical Support: Assisted managers and trainers in solving technical training problems, ensuring a smooth training process.
- System Installation: Installed, configured, and maintained personal computers, networks, and related hardware for optimal performance
- Operating Systems Setup: Installed and configured computer operating systems and applications in lab environments.
- Troubleshooting: Diagnosed and resolved system and network issues, addressing hardware and software faults effectively.
- User Assistance: Provided help to users regarding software and hardware usage, enhancing their productivity.
- Resource Management: Ensured the availability of all resources necessary for effective lab operations.
- Technical Issue Resolution: Troubleshot technical problems with admin and lab PCs, ensuring minimal downtime.
- Reporting: Communicated advanced hardware or software issues to the IT Team Leader for further assistance.
- Procurement: Ordered replacement printer ink and toners to maintain lab efficiency.
- Daily Issue Resolution: Resolved daily technical issues promptly to ensure seamless operations.
- Knowledge Transfer: Transferred knowledge and guided new team members to foster a collaborative environment.
- Technology Evaluation: Tested and evaluated new technology to recommend improvements and upgrades.